William, The ARS has a few places where even though you configure the short name (as you are supposed to), the engine queries for the domain name and appends it to the server name you provide. In such cases if you configure the FQDN, the resulting name would be myserver.domain.com.domain.com which is worse..
What generally works well is configuring short names everywhere at ARS level, and then configuring the mid tier configuration with the long name.. Joe From: William Rentfrow Sent: Monday, May 02, 2011 2:58 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Server name in notification ** If you check the checkbox to include a URL to the entry in the email – where does it get the AR Server name from? For example, our URL looks like this: http://midtier/arsys/servlet/ViewFormServlet?form=NTE%3aNotifier&server=Myserver.Domain.Com&eid=NTS000000000383 myserver.domain.com isn’t configured in the mid-tier and consequently we get an error. How the “myserver.domain.com” part is goes into the URL is a mystery to me. All of our servers are currently configured with a short name (e.g., myserver instead of myserver.domain.com) and the only place the FQDN exists is as an IP-Name entry in the ar.conf file. The actual server name is the short name. Everything else I can find is the short name. Thanks in advance… William Rentfrow Principal Consultant, StrataCom www.stratacominc.com 715-410-8056 (C) Personal Blog: www.williamrentfrow.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
