It creates double links (displays the same link twice once under the short name and the other using the full name if both names are configured).. For eg if you have ITSM applications installed, it will have two links for Incident, Problem, etc..
I wish I could screen capture what I mean, but I do not have a system at hand to capture it.. Joe From: Tommy Morris Sent: Tuesday, May 03, 2011 2:51 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Server name in notification Adding a server entry does not add entry points or server names on the home page. I have it at this company on two mid-tiers and had the settings on mid-tiers at a previous company without that issue. Of course those AR and mid-tiers were 7.0 – 7.5p3 so maybe I missed something in the thread. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Tuesday, May 03, 2011 1:42 PM To: arslist@ARSLIST.ORG Subject: Re: Server name in notification ** Adding another entry to the mid tier configuration will only add unnecessary entry points and server names on the home page which tends to not look nice.. I would look into email related configuration files rather than the ar.cfg file since you earlier mentioned that the Server-Name parameter is already set correctly to the short name.. Look into some of the email related configuration files.. EmailDaemon.properties file to the best of my knowledge does not by default contain any server name related configuration, but its worth a check as I may be wrong.. Look for the line com.bmc.arsys.emaildaemon.servers in it.. Joe From: Tommy Morris Sent: Tuesday, May 03, 2011 2:21 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Server name in notification ** I think that I remember this happening a while back, our fix was to add another server entry under AR Server Settings in the mid-tier configuration page. There needs to be one entry that is app server name and another that is the fqdn. I can’t remember the patch that was supposed to have fixed, I just make sure that the entries are there regardless of version. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Danny Kellett Sent: Tuesday, May 03, 2011 12:53 PM To: arslist@ARSLIST.ORG Subject: Re: Server name in notification ** J What parameters in the ar.cfg file exist with the fully Qualified name? _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
