Hi,
I think this is the value that's in the Server-Name in the ar.cfg files. If you change this to the short name e.g. myserver then do two things: 1 - Make sure the local arserver can ping that name and that the reply IP is the actual local machine. Normally I add this to the local hosts (windows) or /etc/hosts on *NIX 2 - in the ar.cfg file add the following line IP-Name: myserver.domain.com Kind regards Danny Single Sign On (SSO) for the BMC Remedy AR System and ITSM http://www.javasystemsolutions.com/jss/ssoplugin From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow Sent: 02 May 2011 19:58 To: arslist@ARSLIST.ORG Subject: Server name in notification ** If you check the checkbox to include a URL to the entry in the email - where does it get the AR Server name from? For example, our URL looks like this: http://midtier/arsys/servlet/ViewFormServlet?form=NTE%3aNotifier <http://midtier/arsys/servlet/ViewFormServlet?form=NTE%3aNotifier&server=Mys erver.Domain.Com&eid=NTS000000000383> &server=Myserver.Domain.Com&eid=NTS000000000383 myserver.domain.com isn't configured in the mid-tier and consequently we get an error. How the "myserver.domain.com" part is goes into the URL is a mystery to me. All of our servers are currently configured with a short name (e.g., myserver instead of myserver.domain.com) and the only place the FQDN exists is as an IP-Name entry in the ar.conf file. The actual server name is the short name. Everything else I can find is the short name. Thanks in advance. William Rentfrow Principal Consultant, StrataCom www.stratacominc.com 715-410-8056 (C) Personal Blog: www.williamrentfrow.com _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
