I think that I remember this happening a while back, our fix was to add another server entry under AR Server Settings in the mid-tier configuration page. There needs to be one entry that is app server name and another that is the fqdn. I can't remember the patch that was supposed to have fixed, I just make sure that the entries are there regardless of version.
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Danny Kellett Sent: Tuesday, May 03, 2011 12:53 PM To: arslist@ARSLIST.ORG Subject: Re: Server name in notification ** J What parameters in the ar.cfg file exist with the fully Qualified name? _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"