Stakeholders have to be more than just shareholders, IMHO. This applies to the community, environment, employees, customers, shareholders, and so on. I don't think the status quo reinforces this whole notion. Quiet the opposite, in fact.
On Thu, Oct 13, 2011 at 10:54 AM, patrick zandi <remedy...@gmail.com> wrote: > ** Pay the people who do good work, appropriately and do not undercut with > inexperienced cheap sweat shop to make your 90 day quota numbers.. > > IF you live by numbers you exclude people.. if you exclude people you > disenfranchise customers, if you disenfranchise customers you loose > credibility and integrity, if you loose integrity and credibility you will > disappear or will be absorbed by someone else or even fall into corruption. > > IMHO > > > On Thu, Oct 13, 2011 at 10:50 AM, John Doe <hornetl...@yahoo.com> wrote: > >> ** >> Oh Matt...... >> >> Your intentions are good, I appreciate that. Unfortunately I have watched >> our premier support tank this year. Cases are now taking 6 months to >> resolve instead of weeks. We are constantly getting the runaround. No >> updates take place until the morning before our conference call. They are >> so busy they can't concentrate on any one case from any one company. Our >> premier support has been taken off our cases to cover "higher" grossing >> customer's cases. It's an instance of being spread too thin. Folks who >> have been around premier support engineering (not managers, but actual >> engineers with lots of Remedy problems daily) for a while and have a >> barometer understand. BMC is growing and I understand that. It's just >> unfortunate the engineers have to suffer. Engineering is not sales and >> cannot be managed the same. Familiarity does not equal experience. >> >> Premier support has such a large umbrella. All of us agree with that. >> Hiring engineers into that umbrella that do not have the proper experience >> and then cross training them is one thing. But turning them loose to support >> a customer and give troubleshooting advice for modules they are not very >> familiar with is really a hard thing to understand. It's almost as if they >> are learning as we go. I can understand this from a non-technical >> perspective. But we are dealing with very technical stuff here. >> >> It just seems to me and I mean this very respectfully, Premier Support is >> being staffed similar to a Help Desk now. The problem with this is >> obvious. I mean nothing bad to the engineers because they are trying and >> giving their best. It's just an unfortunate circumstance due to growth and >> unexpected demand. Which is good.......for sales. But that has to be >> shored up on the back-end with engineers. >> >> What you are starting to see is there just isn't that much Remedy (BMC >> products as a whole) engineering experience out there. You cannot >> manufacture that in a week or two. Especially, with the new and innovative >> products BMC is pioneering. >> >> >> >> >> >> >> ------------------------------ >> *From:* Guillaume Rheault <guilla...@dcshq.com> >> *To:* arslist@ARSLIST.ORG >> *Sent:* Thursday, October 13, 2011 8:27 AM >> >> *Subject:* Re: Atrium SSO and CAC Authentication >> >> Hi Matt, >> >> Are you volunteering to be our "BMC Support expediter" ? >> Beware of what you are getting into ;-) >> >> Guillaume >> >> ________________________________________ >> From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] >> on behalf of Matt Laurenceau [matt.laurenc...@gmail.com] >> Sent: Wednesday, October 12, 2011 3:32 PM >> To: arslist@ARSLIST.ORG >> Subject: Re: Atrium SSO and CAC Authentication >> >> Thanks for the heads-up. >> >> What do you mean by "BMC support are quite lacking." ? (let's fix this :) >> >> Take care, >> >> >> Matt Laurenceau >> Senior Community Ambassador, BMC Communities >> matthieu_laurenc...@bmc.com >> Follow me @Matt_L >> Skype: matt.laurenceau >> >> >> On 12 oct. 2011, at 21:00, Mike Ziniti <versi...@aol.com> wrote: >> >> > Hi, >> > >> > Has anyone successfully implemented Atrium SSO using CAC authentication? >> If >> > so I'm looking for some help on how to correctly set it up since the >> > documentation and BMC support are quite lacking. >> > >> > TIA, >> > >> > Mike >> > >> > -- >> > View this message in context: >> http://ars-action-request-system.1093659.n2.nabble.com/Atrium-SSO-and-CAC-Authentication-tp6886321p6886321.html >> > Sent from the ARS (Action Request System) mailing list archive at >> Nabble.com. >> > >> > >> _______________________________________________________________________________ >> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" >> >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" >> >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" >> >> >> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > > > > > -- > Patrick Zandi > > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
