agree. However, for that to happen, it would mean that the marketing people would take a back seat...they need to let go the reins. but this is hard to do in public companies. As you know, this topic has been on for at least the past 5 years so obviously it's not easy to tell the marketing and spreadsheet people to take a hike or at least a sabatical
Guillaume ________________________________ From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Rick Cook [remedyr...@gmail.com] Sent: Monday, October 17, 2011 11:33 AM To: arslist@ARSLIST.ORG Subject: Re: Atrium SSO and CAC Authentication ** Agreed about the process; this is NOT a "Support problem". Bugs come from Engineering through QA, and then become Support's problem. Fix the balance between Engineering and QA, and you don't have an overloaded support department and ticked off customers. Why is this so hard for BMC to figure out and implement? I know they have people there smarter than I am. Rick _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
