We had problems with Logins in mixed case in the Mid Tier and we fixed it by adding javascript in the login page.
We added it to the login field itself; so all logins are submitted in lower case, below is the line from our login page. <input name="username" maxlength="254" id="username-id" value="" onChange="javascript:this.value=this.value.toLowerCase();" class="loginfield" size="30" type="text"></td> So far this has worked great on our 7.5 version of Remedy. Bill Clary Bright House Networks _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"