Still mucking about with Migrator 7.6.04.03 -10. After applying SP3 for AR Server 7.6.04, I see that the primary ticketing forms and their overlays were "touched" by the service pack. HPD:Help Desk, CHG:Infrastructure Change, PBM:Problem Investigation, and PBM:Known Error were all updated - both overlays and overlaid objects. I want to compare apples to apples and oranges to oranges between the Sp3 server and the production Sp1 server to see if the Service Pack changed the overlaid form in some way that must be accommodated in the overlay.
Migrator refuses to do a difference report from either Overlay to Overlay or Overlaid to Overlaid between the two servers. Migrator ONLY offers to map the Overlay on one server to the Overlaid on the other server, or vice versa (apples to oranges), which is completely useless. That function USED to be only for comparing Overlay to Overlaid on the SAME SERVER, not different ones. This is going to be an ESSENTIAL comparison to make every time you test a service pack or an upgrade, to see what changed on the base (overlaid) object, and determine what to update in the overlay. I don't remember having a problem doing this when working in a pure 7.6.04 SP1 environment before we rolled out last year, but it's been almost a year since then. I could SWEAR that I used to be able to compare like objects (overlays - OR - overlaid) between servers since we tested some of our customizations on a trial server (and adapted them from 7.0) before moving them to the pre-production server. What am I missing?; it was a long night hacking on the mid-tiers early this morning. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
