Thanks everyone for your inputs.. @strauss, even we are working with support team on the plan to upgrade to ARS SP3, this might however take time as we don't want to jump to that straight away. Do share your findings on this once you test.
@LJ, our authentication chaining mode is set to AREA - ARS, we even tried changing this to 'Off', but the behavior turned weird with even some of the valid users (having entries in both Remedy and LDAP) getting authentication failed message. Other related settings which we have made in EA tab are - Unchecked both 'Authenticate Unregistered users' and 'Cross reference blank password' and also unchecked 'Allow Guest Users' in Configuration tab. @Bill, even we have some user id's in mixed case. As per my understanding, the javascript you mentioned converts the user id's which are in mixed case to lower case irrespective of the case format in People/User form, is this true? _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
