In my testing last Oct-Nov applying SP2 to an SP1 system consistently hosed the 
FTS plugin, and the only "solution" support came up with was to wait for SP3.  
I have not seen SP3 do it on three servers so far, and am scheduled to apply it 
to production this month.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Nathan Aker
Sent: Wednesday, March 14, 2012 11:49 PM
To: arslist@ARSLIST.ORG
Subject: FTS Plugin issues in 7.6.04

**
Anyone else experiencing major issues with the FTS plugin in 7.6.04?   We have 
been battling continual issues with the FTS plugin in all 3 of our environments 
since upgrading to 7.6.04. The errors are typically some derivative of "error 
in plugin: ARSYS.ARF.FTS" with different iterations of additional log 
information to accompany it.   Our FTS results sporadically either display no 
matches, or the user gets an error when searching.

ARS 7.6.04 SP2
ITSM 7.6.04 SP1

Nathan Aker
ITSM Solution Architect

McAfee, Inc.
5000 Headquarters Drive
Plano, TX 75024

Web:www.mcafee.com<http://internal.nai.com/division/marketing/BrandMarketing/templates/www.mcafee.com>

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