I'm getting thrown into the deep end of ITSM and trying not to splash too much trying to stay afloat and would love some assistance from the more experienced swimmers in these waters.
I'm in a situation where I'm creating incidents through a non 'gui' method. From discussions on the list I know that you don't want to do it directly into the incident form directly, and that I 'should' do it through the IncidentInterface_Create form...but in this situation I can't. I'm looking for either guidance to documentation that discusses the interface form, and what it does for me, or either straight from the horses mouth information about the things I need to look out for when loading these directly in the table. One thing that may be important...the records that I'm creating don't need to 'flow' anywhere....they are being created strictly from a historical perspective and will be created already in the 'Closed' status. Remedy 7.5 Patch 7 ITSM 7.5 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
