For whatever it may be worth, I recall problems with this form and the WS
associated with it in its OTB state - I do not recall which version but it
wasn't any of the most recent ones.. One of the required fields was
missing.. I had to create that field both on the form as well as modify the
WS to include that.. I do not recall much beyond that..
Maybe its been fixed and your problem is something else - but I just thought
I'd throw this there..
Joe
-----Original Message-----
From: Longwing, LJ CTR MDA/IC
Sent: Wednesday, June 06, 2012 11:18 AM Newsgroups:
public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: IncidentInterface_Create
I'm getting thrown into the deep end of ITSM and trying not to splash too
much trying to stay afloat and would love some assistance from the more
experienced swimmers in these waters.
I'm in a situation where I'm creating incidents through a non 'gui' method.
From discussions on the list I know that you don't want to do it directly
into the incident form directly, and that I 'should' do it through the
IncidentInterface_Create form...but in this situation I can't. I'm looking
for either guidance to documentation that discusses the interface form, and
what it does for me, or either straight from the horses mouth information
about the things I need to look out for when loading these directly in the
table. One thing that may be important...the records that I'm creating
don't need to 'flow' anywhere....they are being created strictly from a
historical perspective and will be created already in the 'Closed' status.
Remedy 7.5 Patch 7
ITSM 7.5
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