LJ ,
Greetings ....
IncidentInterface_Create act as intermidiate form for landing request to create
incident
SRM also use this form.
webservice "HPD_IncidentInterface_Create_WS"
It works fine in 7604 not sure about 7.57 or previous version
Ravi
> Date: Wed, 6 Jun 2012 11:24:52 -0400
> From: jdso...@shyle.net
> Subject: Re: IncidentInterface_Create
> To: arslist@ARSLIST.ORG
>
> For whatever it may be worth, I recall problems with this form and the WS
> associated with it in its OTB state - I do not recall which version but it
> wasn't any of the most recent ones.. One of the required fields was
> missing.. I had to create that field both on the form as well as modify the
> WS to include that.. I do not recall much beyond that..
>
> Maybe its been fixed and your problem is something else - but I just thought
> I'd throw this there..
>
> Joe
>
> -----Original Message-----
> From: Longwing, LJ CTR MDA/IC
> Sent: Wednesday, June 06, 2012 11:18 AM Newsgroups:
> public.remedy.arsystem.general
> To: arslist@ARSLIST.ORG
> Subject: IncidentInterface_Create
>
> I'm getting thrown into the deep end of ITSM and trying not to splash too
> much trying to stay afloat and would love some assistance from the more
> experienced swimmers in these waters.
>
> I'm in a situation where I'm creating incidents through a non 'gui' method.
> From discussions on the list I know that you don't want to do it directly
> into the incident form directly, and that I 'should' do it through the
> IncidentInterface_Create form...but in this situation I can't. I'm looking
> for either guidance to documentation that discusses the interface form, and
> what it does for me, or either straight from the horses mouth information
> about the things I need to look out for when loading these directly in the
> table. One thing that may be important...the records that I'm creating
> don't need to 'flow' anywhere....they are being created strictly from a
> historical perspective and will be created already in the 'Closed' status.
>
> Remedy 7.5 Patch 7
> ITSM 7.5
>
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