John, At WWRUG, Jay Shankar, VP of support was there with her team of directors, managers, etc. from support as well as engineering to hold a session on customer support. They did a good job of explaining how they were improving support models and introducing new interfaces and improving their current model. They also answered questions from the attendees and took feedback. I think they understand that there is room for improvement and changes are coming. They may take some time but the issues we are complaining about will be addressed. So to answer your question, I don't think they were there to apologize for anything but they were there to share and collect info and feedback. It's good to see they are listening and taking the feedback seriously.
Sent from my iPhone On Oct 20, 2012, at 5:10 PM, John Baker <jba...@javasystemsolutions.com> wrote: > The entire HP vs BMC thing is entirely subjective. JSS came within an inch of > an SSO Plugin sale in 2010 only to be scuppered by the organisation > cancelling the BMC project. And I've spoken to a couple HP customers > complaining about HP support and asking if BMC were as bad. I pointed them at > arslist and the huge support rant. > > On that note, did anyone from BMC apologise for the poor support documented > by many users? I recall they were sending someone to rug to "listen". > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
