If you see recent Gartner's chart, no body needs to tell BMC that they cannot enjoy the comfortzone they used to because 1. Their competitors are closing on and looking attractive. 2. They are eating their own dog food by the way of remedy ondemand. Now they will experience the same challenges that used to be only on the customer side. So they do not need to apologize anybody but themselves if they do not turn around things and make customer's life easy.
This morning I log into BMC Support site to download a document and I surprised to see now that they have a chat with support online. So they are trying to do some improvements in this space but it needs to go a long way than just online chat. http://www.bmc.com/support/support-news/announcing_chat.html _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
