1 more thing for Stan. Don't think of it as a hierarchy where you have parent/child/grandchild etc... Visually within Task Management, it will look like a bunch of Sequence 1 tasks listed in the Tasks table of an Inc/Chg/Pbm. The flow is controlled via the process you build within the GUI tool of Designer. Think of a vizio workflow being built and then the flow being enforced by workflow within Remedy. However to the end user, they just see a list of tasks.
On Thu, Dec 13, 2012 at 12:23 PM, Tauf Chowdhury <taufc...@gmail.com> wrote: > Susan/Stan, > As a customer, I'll try to answer to the best of my ability. > The reason it doesn't come with ARS is probably because in order to get > your processes that you build to work within Remedy, it needs to leverage > Task Management. That is the underlying engine that your processes use to > actually enforce the flows you build. It's all within TMS. > Because of that, you also cannot insert Ad-Hoc tasks in there as it would > break the pre-built nature of the process flow. The whole idea is to > enforce a standard process. Ad-Hoc would break that in most cases. > > > On Thu, Dec 13, 2012 at 12:17 PM, Susan Palmer <suzanpal...@gmail.com>wrote: > >> ** And what happens if you're not an ITSM user, a custom only shop. Why >> doesn't it come with ARS as opposed it ITSM? >> >> >> On Thu, Dec 13, 2012 at 10:54 AM, vaibhav wadekar < >> wadekar.vaib...@gmail.com> wrote: >> >>> ** Hello Vikram, >>> >>> Abydos analyser is now replaced with Process Designer 8.3.2 and comes >>> with ITSM 7.6.04 and later. You can download a copy of it from EPD within >>> ITSM Suite area. >>> >>> These are the benefits of process designer >>> >>> Process Designer is the quickest and most cost effective way of >>> implementing new processes such as Change and Service requests. Remedy >>> customers can quickly and easily implement processes graphically using >>> Process Designer without resorting to customisation or having to update >>> multiple complex templates. This means implementing processes takes a >>> fraction of the time it would without Process Designer. >>> >>> Process Designer is a tool for process designers that provides a >>> graphical interface to build processes that can be executed on Remedy >>> without the need to develop new applications or customise existing >>> applications or templates. Process Designer is particularly beneficial for >>> systems that require multiple different processes and tasks depending on >>> the type of request such as Change Management, Service Request Management >>> and Incident/Problem Management. >>> *The benefits of using Process Designer with Remedy are:* >>> >>> 1. Processes that fit the business - Process Designer allows you to >>> implement processes that fit the business exactly without having to >>> customise existing bespoke or out of the box applications. >>> >>> 2. Business user get what they want - Business users know what they are >>> getting as they are able to understand and review the process in graphical >>> form exactly as it is implemented. >>> >>> 3. Fast Deployment at lower Cost - Process designers use a simple >>> graphical interface to implement processes without needing to customise >>> Remedy. >>> >>> 4. Reduced Support and Upgrade Costs - Remedy Administrators have >>> reduced time and effort in supporting the Remedy applications as there is >>> no additional development or customisation. Significant effort is also >>> saved in upgrading as Remedy applications are not customised. >>> >>> 5. Streamlined processes – Process Designer allows the automation of >>> processes through the implementation of automated actions removing the >>> necessity of manual intervention where possible. >>> >>> 6. Adherence to management, compliance and audit requirements – Not only >>> is the process diagram a self documenting description of the process as >>> implemented but also the Process Tracker provides a diagrammatic view of >>> the current status and historical flow of every transaction through the >>> process. >>> >>> 7. Simplified User Interface – Process Designer enables decision trees >>> to be built quickly to provide a simplified user interface for data >>> required to support processes. This ensures user productivity and >>> consistent quality data. >>> >>> 8. Automated Version Control – Process Designer includes automated >>> generation of version-stamped processes so that you can easily roll-back to >>> or report on usage of previous versions without the need to get into any >>> workflow development. >>> >>> Process Designer provides these benefits through a graphical interface >>> that allows process designers to build processes that can be executed >>> within Remedy based on tasks, dependencies, decisions, rules (such as Task >>> Assignment and SLAs ,actions such as get user data, updates fields and send >>> emails). >>> >>> You can get more info from below link >>> >>> https://docs.bmc.com/docs/display/public/itsm80/PDFs >>> >>> Hope this helps. >>> >>> Regards/Vaibhav >>> >>> >>> >>> >>> >>> >>> On Thu, Dec 13, 2012 at 2:20 AM, Vikram <vkulka...@columnit.com> wrote: >>> >>>> hi List, >>>> >>>> Can anyone point me to a tool which is similar to Abydos analyser. What >>>> we need is be able to see the system workflow and forms relationship in a >>>> pictorial way instead of doing it ourself via the dev studio and show >>>> relationship feature. >>>> >>>> Is there any such thing avaliable in real which can tell me that this >>>> is my application structure and this is how the forms are related to each >>>> other or I sholud better get going with the manual way of finding it out? >>>> >>>> Thanks, >>>> Vikram >>>> >>>> >>>> _______________________________________________________________________________ >>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >>>> "Where the Answers Are, and have been for 20 years" >>>> >>> >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> > > > > -- > *Tauf Chowdhury > > * > -- *Tauf Chowdhury * _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
