I bet you could still purchase it as a standalone component.
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Susan Palmer
Sent: Thursday, December 13, 2012 10:18 AM
To: arslist@ARSLIST.ORG
Subject: Re: Any tool similar to Abydos Analyser!!
** And what happens if you're not an ITSM user, a custom only shop. Why
doesn't it come with ARS as opposed it ITSM?
On Thu, Dec 13, 2012 at 10:54 AM, vaibhav wadekar <wadekar.vaib...@gmail.com>
wrote:
** Hello Vikram,
Abydos analyser is now replaced with Process Designer 8.3.2 and comes
with ITSM 7.6.04 and later. You can download a copy of it from EPD within ITSM
Suite area.
These are the benefits of process designer
Process Designer is the quickest and most cost effective way of
implementing new processes such as Change and Service requests. Remedy
customers can quickly and easily implement processes graphically using Process
Designer without resorting to customisation or having to update multiple
complex templates. This means implementing processes takes a fraction of the
time it would without Process Designer.
Process Designer is a tool for process designers that provides a
graphical interface to build processes that can be executed on Remedy without
the need to develop new applications or customise existing applications or
templates. Process Designer is particularly beneficial for systems that require
multiple different processes and tasks depending on the type of request such as
Change Management, Service Request Management and Incident/Problem Management.
The benefits of using Process Designer with Remedy are:
1. Processes that fit the business - Process Designer allows you to
implement processes that fit the business exactly without having to customise
existing bespoke or out of the box applications.
2. Business user get what they want - Business users know what they are
getting as they are able to understand and review the process in graphical form
exactly as it is implemented.
3. Fast Deployment at lower Cost - Process designers use a simple
graphical interface to implement processes without needing to customise Remedy.
4. Reduced Support and Upgrade Costs - Remedy Administrators have
reduced time and effort in supporting the Remedy applications as there is no
additional development or customisation. Significant effort is also saved in
upgrading as Remedy applications are not customised.
5. Streamlined processes - Process Designer allows the automation of
processes through the implementation of automated actions removing the
necessity of manual intervention where possible.
6. Adherence to management, compliance and audit requirements - Not
only is the process diagram a self documenting description of the process as
implemented but also the Process Tracker provides a diagrammatic view of the
current status and historical flow of every transaction through the process.
7. Simplified User Interface - Process Designer enables decision trees
to be built quickly to provide a simplified user interface for data required to
support processes. This ensures user productivity and consistent quality data.
8. Automated Version Control - Process Designer includes automated
generation of version-stamped processes so that you can easily roll-back to or
report on usage of previous versions without the need to get into any workflow
development.
Process Designer provides these benefits through a graphical interface
that allows process designers to build processes that can be executed within
Remedy based on tasks, dependencies, decisions, rules (such as Task Assignment
and SLAs ,actions such as get user data, updates fields and send emails).
You can get more info from below link
https://docs.bmc.com/docs/display/public/itsm80/PDFs
Hope this helps.
Regards/Vaibhav
On Thu, Dec 13, 2012 at 2:20 AM, Vikram <vkulka...@columnit.com> wrote:
hi List,
Can anyone point me to a tool which is similar to Abydos
analyser. What we need is be able to see the system workflow and forms
relationship in a pictorial way instead of doing it ourself via the dev studio
and show relationship feature.
Is there any such thing avaliable in real which can tell me
that this is my application structure and this is how the forms are related to
each other or I sholud better get going with the manual way of finding it out?
Thanks,
Vikram
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