Raj, More info needed. Start with version. Then, what does external mean? Are these people who have access to remedy and SRM? Are they coming in through the internet? Are they looking at their own requests? Here's a few things that cause attachment issues sometimes: 1: Make sure pop up blockers are disabled. 2: Check to see that when they log into remedy (using IE), it is a trusted site or local intranet. I've seen issues where if it is Public Internet, attachments don't show up. Really, this is because of some underlying security option that is checked and is less restrictive.
Sent from my iPhone On Apr 12, 2013, at 6:53 AM, Raj <rajkumar.pad...@vyomlabs.com> wrote: > Hi, > > I am facing the following issue, > In SRM external customer users are unable to view attachments in the activity > log. > > Thanks in advance. > > Regards, > Rajkumar > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
