John is correct about jumping into ITSM code. It contains concepts too advanced for beginners, and even has some old timers scratching their heads and diving into manuals at times. I used to recommend that new Remedy developers start out by writing a bug tracking application. It's easy (should be able to do it in a week), everyone knows basically how one is supposed to look and work, it teaches basic concepts of how AR System code works, and doesn't mess with any existing applications. You might try something similar.
Rick Cook On Tue, Nov 11, 2014 at 7:04 AM, John Sundberg < john.sundb...@kineticdata.com> wrote: > ** > I think if you are a smart person … you could write workflow within the > first week (even day). > > However, I don’t think you should write workflow in the first week. > > I would assume you are not a “from scratch” system … but walking into a > “real system”. > > If that is the case — I think it would be 6+ months before you should be > touching the real system. > > These large systems are like big bowls of Jello… you touch it here - and > it wiggles in 100 other places. (And - it is not easy to know where / what > you are affecting.) > > (You have to be a significantly skilled person to understand what is > changeable and what is not, and what is the convention for changes, naming, > etc… — and sadly - it is not until upgrade time that you find you have > been tying a knot that is one m****f*** to figure out) > > > So - yes - you can pick up the hammer and start swinging soon. Problem is > - you are in a fine art gallery and it will be a net negative. > > > -John > > > > > On Tue, Nov 11, 2014 at 8:27 AM, Zee Remshab <6mor...@gmail.com> wrote: > >> dear listers, >> >> say you have +15 years in the IT, many years as DBA/sys admin/web admin + >> several years on BMC Remedy but only ARSystem and haven't opened yet the >> ITSM objects in the Dev Studio. >> How long could that take to get the hand on the ITSM modules and be >> capable of writing basic workflow ? I don't need an precise figure, just >> some random comments/thought would be very much appreciated. But no jokes >> please. >> Very best regards >> zee remshab >> >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> "Where the Answers Are, and have been for 20 years" >> > > > > -- > > *John Sundberg* > Kinetic Data, Inc. > "Your Business. Your Process." > > 651-556-0930 I john.sundb...@kineticdata.com > www.kineticdata.com I community.kineticdata.com > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
