Funny - that is pretty much what I started writing as my first ARS some 20 years ago now. (After I figured out how to install an XWindows client onto Windows 3.1 or Windows 95, TCP/IP (WRQ stack) on my machine, and basic Unix navigation) (That’s right — Windows didn’t come with TCP/IP — you had to buy a product for that - and then configure Windows to use it) (ARS 1.02)
*** I was sort of the WRQ TCP/IP troubleshooter for our company. (I learned a ton about networking back then) -John On Tue, Nov 11, 2014 at 9:08 AM, Rick Cook <remedyr...@gmail.com> wrote: > ** > John is correct about jumping into ITSM code. It contains concepts too > advanced for beginners, and even has some old timers scratching their heads > and diving into manuals at times. I used to recommend that new Remedy > developers start out by writing a bug tracking application. It's easy > (should be able to do it in a week), everyone knows basically how one is > supposed to look and work, it teaches basic concepts of how AR System code > works, and doesn't mess with any existing applications. You might try > something similar. > > Rick Cook > > On Tue, Nov 11, 2014 at 7:04 AM, John Sundberg < > john.sundb...@kineticdata.com> wrote: > >> ** >> I think if you are a smart person … you could write workflow within the >> first week (even day). >> >> However, I don’t think you should write workflow in the first week. >> >> I would assume you are not a “from scratch” system … but walking into a >> “real system”. >> >> If that is the case — I think it would be 6+ months before you should be >> touching the real system. >> >> These large systems are like big bowls of Jello… you touch it here - and >> it wiggles in 100 other places. (And - it is not easy to know where / what >> you are affecting.) >> >> (You have to be a significantly skilled person to understand what is >> changeable and what is not, and what is the convention for changes, naming, >> etc… — and sadly - it is not until upgrade time that you find you have >> been tying a knot that is one m****f*** to figure out) >> >> >> So - yes - you can pick up the hammer and start swinging soon. Problem is >> - you are in a fine art gallery and it will be a net negative. >> >> >> -John >> >> >> >> >> On Tue, Nov 11, 2014 at 8:27 AM, Zee Remshab <6mor...@gmail.com> wrote: >> >>> dear listers, >>> >>> say you have +15 years in the IT, many years as DBA/sys admin/web admin >>> + several years on BMC Remedy but only ARSystem and haven't opened yet the >>> ITSM objects in the Dev Studio. >>> How long could that take to get the hand on the ITSM modules and be >>> capable of writing basic workflow ? I don't need an precise figure, just >>> some random comments/thought would be very much appreciated. But no jokes >>> please. >>> Very best regards >>> zee remshab >>> >>> >>> _______________________________________________________________________________ >>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >>> "Where the Answers Are, and have been for 20 years" >>> >> >> >> >> -- >> >> *John Sundberg* >> Kinetic Data, Inc. >> "Your Business. Your Process." >> >> 651-556-0930 I john.sundb...@kineticdata.com >> www.kineticdata.com I community.kineticdata.com >> >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ -- *John Sundberg* Kinetic Data, Inc. "Your Business. Your Process." 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
