ITSM 7.1 is the same everywhere (until its customized of course). So it stands to reason that there are 1000s of test docs out there that match up directly to itsm 7 OOB. Its an old unsupported system now, no need to keep those docs so close to the chest. -------------------------------------------- On Tue, 11/25/14, Carin Grobler <remedy...@gmail.com> wrote:
Subject: Re: Remedy Test Plan To: arslist@ARSLIST.ORG Date: Tuesday, November 25, 2014, 4:10 PM ** Testing an upgrade /install 1. Core functionality of the server and related services2. Validate and test Foundation elements and supporting data3. Use User guides to test base functionality of each ITSM application4. Test all Integration's within ITSM and outside (LDAP, SSO etc)5, Provide key users access to test their day to day processes6. Stress/ Performance testing ( can't tell you how many times this one has bit me ) Hope this helps a wee bit Carin On Tue, Nov 25, 2014 at 2:28 PM, Rick Cook <remedyr...@gmail.com> wrote: ** Well, those that have would not likely be able to share those documents, because they would be the proprietary property of either their consulting agency or the client. That being said, a generic plan would simply be to test the processes that the ITSM products use. Set up some configuration data, to be sure that the back-end forms are populated. Set up a simple approval process, and be sure that you test that it works. Create a record via email, and test that outgoing ones work, too. Any plug-in (like LDAP or WS) that you use should be tested. Anything that runs as a separate daemon or service should be tested. Be sure that you can access the CMDB from both the Atrium console and from ITSM. It's not rocket surgery. Rick Cook On Tue, Nov 25, 2014 at 12:19 PM, Scott Hallenger <vadr...@yahoo.com> wrote: I find it hard to belive that not a consultant out there has ever gone through an upgrade/deployment and had to have the user population test the newley stood up system. Does not have to be an official BMC doc. Just any company that has UATd 7.1 ot 7.6. However, my google searches did yield anything either. -------------------------------------------- On Tue, 11/25/14, Jason Miller <jason.mil...@gmail.com> wrote: Subject: Re: Remedy Test Plan To: arslist@ARSLIST.ORG Date: Tuesday, November 25, 2014, 2:49 PM ** I ready it the same way you did. I wish you luck on finding such a document from BMC (and not paying Professional Services for it). Jason On Tue, Nov 25, 2014 at 10:45 AM, JD Hood <hood...@gmail.com> wrote: ** OK -- I completely misread the original post by Scott Hallenger. I thought he was looking for a UAT test plan... He was just looking for the upgrade plan. My bad. But if anyone knows if a BMC "blessed" UAT plan exists, strictly for OOB functionality, that would be awesome too! -JDHood On Tue, Nov 25, 2014 at 1:39 PM, JD Hood <hood...@gmail.com> wrote: Yep - I've looked at the files attached to KA404409 (and the other related AMIGO pages) and there is nothing that looks like a post-upgrade test-plan that could be used to UAT the out-of-the-box ITSM -- a test plan that exercises the out-of-the-box modules to validate out-of-the-box functionality. Perhaps BMC took it down for some reason... -JDHood On Tue, Nov 25, 2014 at 12:48 PM, Carin Grobler <remedy...@gmail.com> wrote: ** Look at KA404409 there is templates attached On Tue, Nov 25, 2014 at 11:38 AM, Carin Grobler <remedy...@gmail.com> wrote: Are you doing a parallel upgrade or in place On Tue, Nov 25, 2014 at 10:59 AM, JD Hood <hood...@gmail.com> wrote: ** Paged through every Remedy/Atrium/ITSM "Amigo" related page I could find and the only spreadsheet I saw was for sizing recommendations. Like always with BMC docs, this spreadsheet is going to be as easy to find as Bigfoot... -JDHood On Tue, Nov 25, 2014 at 11:00 AM, Carin Grobler <remedy...@gmail.com> wrote: ** https://communities.bmc.com/docs/DOC-28417 On Tue, Nov 25, 2014 at 9:57 AM, Rob Dudley <duds1...@gmail.com> wrote: ** Claire/Scott - Can you post a link to this AMIGO program you're referring to? I can't seem to find it within the Documentation section on BMC's site. Thanks, Rob D. On Tue, Nov 25, 2014 at 9:03 AM, LJ LongWing <lj.longw...@gmail.com> wrote: ** Scott,Docs don't even require a login anymore, let alone a support contract... On Tue, Nov 25, 2014 at 6:44 AM, Scott Hallenger <vadr...@yahoo.com> wrote: ** Cant get in there, my clients support expired and they will not renew... On Monday, November 24, 2014 2:31 PM, "Sanford, Claire" <claire.sanf...@memorialhermann.org> wrote: Look at the AMIGO program in the DOCS section on BMC. There is a great spreadsheet there that is basically your plan. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Scott Hallenger Sent: Monday, November 24, 2014 10:54 AM To: arslist@ARSLIST.ORG Subject: Remedy Test Plan Would anyone be willing to share a remedy post migration/upgrade plan that they may have laying around. Any version from 7.1 on would be ok. Any info is better than no info. Thanks in advance my fellow listers...... _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
