Testing an upgrade /install 1. Core functionality of the server and related services 2. Validate and test Foundation elements and supporting data 3. Use User guides to test base functionality of each ITSM application 4. Test all Integration's within ITSM and outside (LDAP, SSO etc) 5, Provide key users access to test their day to day processes 6. Stress/ Performance testing ( can't tell you how many times this one has bit me )
Hope this helps a wee bit Carin On Tue, Nov 25, 2014 at 2:28 PM, Rick Cook <remedyr...@gmail.com> wrote: > ** > Well, those that have would not likely be able to share those documents, > because they would be the proprietary property of either their consulting > agency or the client. > > That being said, a generic plan would simply be to test the processes that > the ITSM products use. Set up some configuration data, to be sure that the > back-end forms are populated. Set up a simple approval process, and be > sure that you test that it works. Create a record via email, and test that > outgoing ones work, too. Any plug-in (like LDAP or WS) that you use should > be tested. Anything that runs as a separate daemon or service should be > tested. Be sure that you can access the CMDB from both the Atrium console > and from ITSM. > > It's not rocket surgery. > > Rick Cook > > On Tue, Nov 25, 2014 at 12:19 PM, Scott Hallenger <vadr...@yahoo.com> > wrote: > >> I find it hard to belive that not a consultant out there has ever gone >> through an upgrade/deployment and had to have the user population test the >> newley stood up system. Does not have to be an official BMC doc. Just any >> company that has UATd 7.1 ot 7.6. However, my google searches did yield >> anything either. >> >> >> -------------------------------------------- >> On Tue, 11/25/14, Jason Miller <jason.mil...@gmail.com> wrote: >> >> Subject: Re: Remedy Test Plan >> To: arslist@ARSLIST.ORG >> Date: Tuesday, November 25, 2014, 2:49 PM >> >> ** >> I ready it the same way you did. I wish you >> luck on finding such a document from BMC (and not paying >> Professional Services for it). >> Jason >> On Tue, Nov 25, 2014 at >> 10:45 AM, JD Hood <hood...@gmail.com> >> wrote: >> ** >> OK -- I completely misread the original post >> by Scott Hallenger. I >> thought he was looking for a UAT test plan... He was just >> looking for the upgrade plan. My bad. >> But if anyone >> knows if a BMC "blessed" UAT plan exists, strictly >> for OOB functionality, that would be awesome >> too! >> -JDHood >> On Tue, Nov 25, 2014 at >> 1:39 PM, JD Hood <hood...@gmail.com> >> wrote: >> Yep - I've looked at the files attached >> to KA404409 (and the >> other related AMIGO pages) and there is nothing that looks >> like a post-upgrade test-plan that could be used to UAT the >> out-of-the-box ITSM -- a test plan that exercises >> the out-of-the-box >> modules to validate out-of-the-box >> functionality. >> Perhaps BMC took >> it down for some reason... >> -JDHood >> On Tue, Nov 25, 2014 at >> 12:48 PM, Carin Grobler <remedy...@gmail.com> >> wrote: >> ** >> Look at KA404409 there is templates >> attached >> On Tue, Nov 25, 2014 at >> 11:38 AM, Carin Grobler <remedy...@gmail.com> >> wrote: >> Are you doing a parallel upgrade or in >> place >> On Tue, Nov 25, 2014 at >> 10:59 AM, JD Hood <hood...@gmail.com> >> wrote: >> ** >> Paged through every Remedy/Atrium/ITSM >> "Amigo" related page I could find and the only >> spreadsheet I saw was for sizing recommendations. >> >> Like always with BMC docs, >> this spreadsheet is going to be as easy to find as >> Bigfoot... >> -JDHood >> >> On Tue, Nov 25, 2014 >> at 11:00 AM, Carin Grobler <remedy...@gmail.com> >> wrote: >> ** >> https://communities.bmc.com/docs/DOC-28417 >> >> >> On Tue, Nov 25, 2014 at >> 9:57 AM, Rob Dudley <duds1...@gmail.com> >> wrote: >> ** >> Claire/Scott - >> >> Can you post a link to this AMIGO program >> you're referring to? I can't seem to find it >> within the Documentation section on BMC's site. >> >> Thanks, >> >> Rob D. >> >> On Tue, Nov 25, 2014 at >> 9:03 AM, LJ LongWing <lj.longw...@gmail.com> >> wrote: >> ** >> Scott,Docs don't even require a >> >> login anymore, let alone a support >> contract... >> On Tue, Nov 25, 2014 at >> 6:44 AM, Scott Hallenger <vadr...@yahoo.com> >> wrote: >> ** >> Cant get in >> there, my clients support expired and they will not >> renew... >> >> On Monday, November 24, 2014 >> 2:31 PM, "Sanford, Claire" <claire.sanf...@memorialhermann.org> >> wrote: >> >> >> Look at the AMIGO program in the DOCS >> section on BMC. There is a great spreadsheet there that is >> basically your plan. >> >> -----Original Message----- >> From: Action Request System discussion >> list(ARSList) [mailto:arslist@ARSLIST.ORG] >> On Behalf Of Scott Hallenger >> Sent: Monday, >> November 24, 2014 10:54 AM >> To: arslist@ARSLIST.ORG >> Subject: Remedy Test Plan >> >> Would anyone be willing to share a remedy post >> migration/upgrade plan that they may have laying around. Any >> version from 7.1 on would be ok. Any info is better than no >> info. Thanks in advance my fellow listers...... >> >> >> >> >> >> > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
