Yes, unfortunately they want to run a queue for each client, who has
different agents located etc. This is a bit like a true Skill-based
routing using Asterisk standard mechanisms. Apart for the business
problems, I wondered if there are known problems with Asterisk running so
many different queues.
Be
On Wed, 03 Jan 2007 21:29:23 +0100, Joe Dennick <[EMAIL PROTECTED]> wrote:
Yeah, get a Business Process specialist to analyze the client's
environment and develop a better solution. 200 queues with only 100
agents sounds pretty ludicrous to me!
On Wed, 2007-01-03 at 14:22 -0600, lenz wrote:
Hello list,
one of our clients is going to be deploying a system with over 200
differently composed queues and 100 agents. We are going to do a full
test
of the viability of this solution before deployment, but I was wondering
if anyone has experience of such a setup and if there are any obvious
problems or no-nos.
Any suggestion welcomed,
l.
--
Loway Research - Home of QueueMetrics
http://queuemetrics.loway.it
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