You are correct, this is more or less the scenario involved - the problem
is that people want to call a personalized line AND speak to the same
subset of agents preferably.
I have never seen such a setup myself - I have seen CCs with 30 or 40
queues, never 200 - so I was wondering if anybody ever trued something on
these lines; or if there are better solutions to the same problem.
Best regards
l.
On Wed, 03 Jan 2007 22:06:21 +0100, Alex Robar <[EMAIL PROTECTED]>
wrote:
Not necessarily... The same agents could very well be providing support
for
multiple companies. You wouldn't want an announcement from company A in
company B's queues.
Alex
--
Loway Research - Home of QueueMetrics
http://queuemetrics.loway.it
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