I more or less agree with the general sentiment here. On 5/6/18, Jack Falejjczyk <jackf...@gmail.com> wrote: > And I'll fully agree with John's point about basic support. As a prime > example, I'll use Q with his apparent lack of attention paid to > Chicken Nugget. It's been made apparent he doesn't really want to > update it, because of how many months it takes him to fix a simple api > change to keep it in line, blowing you off when you try to contact > him, all the while being active as ever on his normal twitter and > updating stuff. If he doesn't want to work on it, that's totally fine. > Make buyers aware of it though and actually be transparent. IN this > case Joseph hasn't necessarily hung it out to dry, but things have > been at a standstill and he's made us all aware of it. > > On 5/6/18, john <jpcarnemo...@gmail.com> wrote: >> Hi Jack, >> Agreed on all points. When you make a product available to the public, >> you >> are in some ways obligated to at least be present so long as you >> continue >> to claim the product is available. This doesn't mean making the code >> work, >> or even performing serious testing; we all have personal lives, face >> problems, and in this case lose core parts of the team. However, it >> doesn't >> >> take long to send an email. >> I can reference this one back to running agarchive.net. Anyone whose been >> watching the news page (and more so if you're on the development team) >> knows >> >> that I haven't had much time to put into the project lately, and as a >> result, things aren't moving terribly fast. That said, I'm always >> watching >> the contact addresses, and if you get in touch, I'll at least get back to >> you as soon as I can. I won't promise anything and it may be a long time >> before your case gets fully resolved, but you'll get a response of some >> sort. That is, I think, what should be happening here. >> There are, of course, additional bits and pieces that get added to the >> mix >> when you're talking about a commercial product. When someone's paid money >> for a game, and if you've promised support to your customers, you are >> much >> more obligated to respond and resolve issues. If you haven't promised >> support then we're back where we started, though I wouldn't blame a >> customer >> >> for giving you bad reviews. >> >> -------------------------------------------------- >> From: "Jack Falejjczyk" <jackf...@gmail.com> >> Sent: Sunday, May 06, 2018 14:05 >> To: <blind-gamers@groups.io> >> Subject: Re: [blind-gamers] not impressed with support I have received for >> a >> >> heros call >> >> Alex, there's a saying that I'm not gonna write out on the list, but >> think about it. The second part of it is "he's not a machine." You're >> right about paid customers supposed to be getting priority support. >> Entirely valid point. Should he be replying to your message, >> absolutely. Does he need to appeal to this subset of users? Not >> necessarily. Matter of fact, I if I were in your position I would >> prefer an email, "Hey, sorry man, there really isn't much we can do >> about that, but we'll keep it in mind." vs just a silent treatment. >> Either way, you can't expect him to appeal to every single person, >> particularly when there really isn't much they can do about it. Let me >> give you this example. I'm an xp user because I kind of have to be >> *thanks Fusion* but I knew this game wasn't going to work on xp. I >> knew the game just couldn't work on it, and as an xp user, I know what >> to expect and what not to expect. I know that a developer is not >> obligated to support an operating system more than a decade past its >> prime. Rather than complain, I didn't mind waiting a few days after >> purchasing my copy, meanwhile beating around the bush to try and get >> it to work *trying and failing on wine the first go around, using a >> second machine, then finally finding a distribution of Wine that ran >> the game.* My point is, just as I know they aren't obligated to >> support xp, they aren't obligated to support every single screenreader >> when there are other ways to play it, and a screenreader-agnostic >> approach that is sapi. Just as much as Aaron Baker was not obligated >> to include nvda support in Manamon. So, bottom line, you really should >> know your limits when you say, I paid good money for this, I'm >> entitled to support. Not the word support. Purchasing the game does >> not entitle you to becoming on the wheels of the out of sight machine >> as it were. >> >> On 5/6/18, Justin Jones <atreides...@gmail.com> wrote: >>> It's harsh, but those are things you have to consider when starting a >>> business. >>> >>> On 5/6/18, Jack Falejjczyk <jackf...@gmail.com> wrote: >>>> Also true. >>>> >>>> On 5/6/18, Justin Jones <atreides...@gmail.com> wrote: >>>>> When you produce a commercial game, i.e. something that someone pays >>>>> money for, you have an obligation to your paying customers. That >>>>> priority takes precedents over all other priorities, other than >>>>> medical ones. This is business ethics 101. >>>>> >>>>> On 5/6/18, Jack Falejjczyk <jackf...@gmail.com> wrote: >>>>>> Alex, Jaws is and will always be a long-standing issue with games. >>>>>> Also, keep in mind that Joseph is in a different position than he was >>>>>> a while back, Ian is no longer his second in line as developer >>>>>> unfortunately. So try to cut him some slack. As for nvda, I was in >>>>>> your position a while back as a long-time jaws user. But then I >>>>>> switched. I took the time to learn nvda. And I have since not >>>>>> regretted it one bit, more to the point I almost grudgingly keep Jaws >>>>>> around. If you want to learn nvda I will help you, and besides there >>>>>> is a lot more training materials out there than there was a while >>>>>> back. The fact of the matter is that you can almost anything done >>>>>> with >>>>>> nvda that you can with Jaws, and the some. >>>>>> Back on topic, you should learn about support priority. Your problem >>>>>> can't hold a candle to the problems people were having in the initial >>>>>> release where people were getting errors left and right. Since a now >>>>>> virtually one-man developer can't reply to all support requests at >>>>>> once (let's not forget he has school to worry about as well,) then he >>>>>> will probably, if he sees your support request think that if there's >>>>>> a >>>>>> way around it but the game still runs just as well, to put it on the >>>>>> backburner. Just some food for thought. >>>>>> >>>>>> On 5/6/18, QuentinC <quent...@cfardel.net> wrote: >>>>>>> Hello, >>>>>>> >>>>>>> IF you really don't want to quit Jaws, you could do the following: >>>>>>> 1. Start AHC >>>>>>> 2. Set the speech mode to SAPI in the game. You have no choice but >>>>>>> doing >>>>>>> that, sorry. >>>>>>> 3. Press Insert+F2, go to the setting center, and activate sleep >>>>>>> mode >>>>>>> for AHC >>>>>>> >>>>>>> Now you can play, unfortunately with SAPI only, but if you press >>>>>>> Alt+Tab >>>>>>> then you can use Jaws elsewhere else as usual. >>>>>>> >>>>>>> IF you still want to have eloquence in the game, there is a binding >>>>>>> eloquence-SAPI available; but you will have to pay another 50$ or >>>>>>> something like that. >>>>>>> >>>>>>> >>>>>>> >>>>>>> >>>>>>> >>>>>> >>>>>> >>>>>> >>>>>> >>>>> >>>>> >>>>> -- >>>>> Justin M. Jones, M.A. >>>>> atreides...@gmail.com >>>>> (254) 624-9155 >>>>> 701 Ewing St. #509-C, Ft. Wayne IN, 46802 >>>>> >>>>> >>>>> >>>>> >>>> >>>> >>>> >>>> >>> >>> >>> -- >>> Justin M. Jones, M.A. >>> atreides...@gmail.com >>> (254) 624-9155 >>> 701 Ewing St. #509-C, Ft. Wayne IN, 46802 >>> >>> >>> >>> >> >> >> >> >> >> >> > > > >
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