Actually, Brian, I think it is HW's communication with the list members, or should I say their lack of it, that is the problem. This is especially true seeing as they were communicating with the list on a pretty much daily basis before, and then changed to maybe a weekly basis, if that much, as well as letting us find out important things about the BN family products from other sources before posting them to the list. It almost looks like that, after Jonathan Mosen left, the decision was made from on high some where to no longer communicate with the list on a regular basis, and then the list members had to deal with that, in addition to Jonathan leaving, and had to do so without any real explanation for the change from HW. Definitely not the best way for HW to reassure its list members after the customers having to already deal with the shock of Jonathan moving on to his new job with the competition. And, any remarks from HW now that just talk about how we should realize they can't answer each and every post, those just tend to make matters worse; for, we of course already know they cant, and didn't before, answer every single post on the list, and again that isn't the issue here. Vicky Collins [EMAIL PROTECTED]
----- Original Message ----- From: "Brian Lingard" <[EMAIL PROTECTED]> To: "BrailleNote List" <[email protected]> Sent: Monday, June 11, 2007 1:03 AM Subject: [Braillenote] RE: Humanware Presence On The List Ottawa Canada Dear Rhonda Vicky and list: I have it on very reliable authority that this list is monitored by Humanware staff although they don't always post to the list. Mr. Leslie's cable problem was known to senior management before I cc-ed them on it and my contact assures me they do regularly read the list. So don't worry, Humanware is reading this. But if you do encounter a problem, the most direct way to get help from Humanware is to call Customer Service directly. And if you find the fix works and might be of interest to the list, please post it. Brian Brian K. Lingard email: [EMAIL PROTECTED] Skype: ve3yiab2ji15 tel: +1 (613) 247-0665 New York NY Tel +1 (646) 797-2862 FAX +1 (613) 247-9998 No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.472 / Virus Database: 269.8.13/842 - Release Date: 09/06/2007 10:46 AM ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
