On 15/10/2007, Adrian Stott <[EMAIL PROTECTED]> wrote: > > Yeah, a lot businesses are inefficient. But eventually something is > done about that. Whereas with government .... > > Adrian > > > Adrian Stott > 07956-299966 > Not necessarily at all. A business can make a definite decision to have poor levels of customer service, because it will make more money in the long term that way even if it loses a few customers along the way. It can also decide it simply doesn't want some kind of customer.
In contrast the public sector has to effectively serve the entire population. Compare the Royal Mail's universal obligation to deliver to every address in the UK to its new competitor's ability to only handle bulk mail to easy addresses. Or if that's too controversial at present, how about the liberalisation of directory enquiries? Now we have a choice between services that are all more expensive than the one replaced. Markets are powerful forces for good in lots of ways, but should never be allowed to run everything. -- Nigel Stanley
