A similar experience, but from the instructor perspective.
I don't remember, frankly, if my firm was still PSC or Geotrain
(Geotrain formed from a merger of PSC and Protocol Interface). GK
bought Geotrain after I left. In any case, I was to teach a CID in
Toronto, in the training center there. Since there was nothing to
set up, I flew up on Sunday evening.
Unfortunately, the Sunday was very rushed, and I really didn't have
time for dinner. While picking up some prescriptions at the Giant
supermarket, I grabbed a package of prepared sushi, which I ate as I
packed, and left about 6 PM.
Around 9PM, I was feeling queasy. By 11PM, in my hotel room, I
collapsed with food poisoning, and around midnight, called for an
ambulance because I could no longer crawl to the bathroom. Spent the
night in Toronto General's emergency room, which, incidentally, is an
excellent one if you need to be there. Definitely was reassured when
I saw my nurse wearing a Starfleet Medical badge.
I started to call the local office around 7 AM, but everyone was in
transit. Eventually, I reached someone, who checked to see if any of
the local CID people were available -- which they weren't, not
surprisingly since I had been asked to fly in. There was no good
answer. I wasn't discharged from the hospital until around noon, and
went back to the hotel and zonked.
The next day, I made it to the training center, although my voice was
in sad shape from prolonged vomiting. I tried to compress the class,
but there was no good way to handle it. My management offered them
the option to stay or not, but, in any case, they could return free
for another session.
I really don't know the best way to handle something like that.
Especially for the more advanced classes, there aren't necessarily
backup instructors anywhere. Even for basic courses, there may not be
one in the city.
>I had a very bad experience with Global Knowledge last year at their New
>York Office. I was taking the ICRC class.
>The first day went very well. I dont remember the insturctor name.
>However the second day he didnt turn up. Seems his wife delivered a baby
>girl.
>While we were all happy for him, his not showing up badly screwed up our
>training class.
>So we sat around doing nothing. The Global Knowledge Training class manager
>said that they are trying to get another instructor to take the class. He
>had to fly in from Atlanta and started teaching late on the third day ( We
>had already lost more than 1 and half days of training) .
>The new insturctor had to now rush through the rest of the material in the
>remaining time and even left out some stuff. We were not able to do even
>half of the training labs. On the whole a very disappointing experience. My
>company who had paid for my training, sent an letter of complaint to Global
>Knowledge, but they conveniently chose to ignore the letter. No response
>from them to this day. We sent out another letter.. still no response.
>
>Very unprofessional of them.
>
>After that experience, my company stopped sending students to Global
>knowledge and we have made it a policy never to recommend them to any one.
>I am sure many of you may have positive things to say about Global
>Knowledge, but this is what happened to me.
>
>
>----- Original Message -----
>From: "J K" <[EMAIL PROTECTED]>
>To: <[EMAIL PROTECTED]>
>Sent: Tuesday, October 03, 2000 10:10 PM
>Subject: Question About Global Knowledge
>
>
>> Hello all,
>>
>> A few weeks back their were messages about people that were disapointed
>with
>> their class that they could send an e-mail to their office . Has anyone
>had
>> a bad experience . And if so who did they contact ...
>>
>> thanks in advance
>>
>> Jim
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>
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