Since my company at that time was paying for the course, they were the ones
who sent the letter to GKN...
dont think it was by certified mail.
The instructor did mention to us that this wife is due, but he assured us
that she was not due till a week later. We all felt that he should not
have accepted the class under such circumstances.
The second instructor who showed up was very good. but due to paucity of
time he had to rush through the material.
We didnt have an option to stay late as the people managing that GKN
training class were not ready to keep it open.
I few months later I resigned from that company which had sent me for
training, so I didnt follow up about getting a free class.
Like i mentioned earlier, this is my personal experience. I felt that it was
very unprofessional of GKN not to even bother to reply to our complaint
letters.
There were some guys from AT&T with me on the class. Some months later I
heard from them that their Training dept too had no success in getting a
replacement class from GKN.
----- Original Message -----
From: "Andre' Paree-Huff" <[EMAIL PROTECTED]>
To: "Lowell Sharrah" <[EMAIL PROTECTED]>; "<" <>;
<[EMAIL PROTECTED]>; "<"J K"" <[EMAIL PROTECTED]>
Sent: Wednesday, October 04, 2000 12:04 PM
Subject: Re: Question About Global Knowledge
> I too am very sorry to hear about woodbridge123's experience with Global
> Knowledge. Did you try calling GKN or just sending mail? did you send the
> mail certified so that you get a receipt showing they received it? I have
> had one bad experience with a training vendor (not GKN) and recieved 5
free
> test vouchers plus a free class from them or another vendor of my choice
in
> the city, in cause I was really upset with them.
>
> Concerning the instructor he should have never accepted the class that
week
> knowing his wife was due, And if GNK knew this they should never have put
> him in the class.
>
> I have been to many GKN training session and have nothing but great things
> to say about them.
> I would highly recommend them to anyone that is looking for a great
training
> facility to learn from. Their equipment has always been in working order,
> except for the one that a student spilt his cup of coffee in, and the
> instructors have always been very knowledge in the area they were teaching
> and willing to help in any way they can. I had one instructor that stayed
> late one night because the power had going out for a couple of hours. We
> finally left about 2 the next morning...never a complaint or anything.
>
> There are a lot of great training vacilities out there. If you have a
doubt
> call the company and ask for 5 or so referals from students that have
taken
> either classes or the exact class you are taking. You can even ask who
the
> instructor will be, how many times they have taught the class and get
> referals on the instructor.
>
> Andre' Paree-Huff
> A+, ASE, CCDA, CCNP
> MCSE+I, NET+, I-NET+
> [EMAIL PROTECTED]
> [EMAIL PROTECTED]
> AOL AIM: pareehuff
>
> ----- Original Message -----
> From: "Lowell Sharrah" <[EMAIL PROTECTED]>
> To: "<" <[EMAIL PROTECTED]>; <[EMAIL PROTECTED]>; "<"J K""
> <[EMAIL PROTECTED]>
> Sent: Wednesday, October 04, 2000 10:02 AM
> Subject: Re: Question About Global Knowledge
>
>
> > very sorry to hear that. I have had some not so swift istructors but
> never had one walk out on a class. Hope you get your money back.
> >
> > >>> "." <[EMAIL PROTECTED]> 10/04/00 09:55AM >>>
> > I had a very bad experience with Global Knowledge last year at their New
> > York Office. I was taking the ICRC class.
> > The first day went very well. I dont remember the insturctor name.
> > However the second day he didnt turn up. Seems his wife delivered a baby
> > girl.
> > While we were all happy for him, his not showing up badly screwed up our
> > training class.
> > So we sat around doing nothing. The Global Knowledge Training class
> manager
> > said that they are trying to get another instructor to take the class.
He
> > had to fly in from Atlanta and started teaching late on the third day
( We
> > had already lost more than 1 and half days of training) .
> > The new insturctor had to now rush through the rest of the material in
the
> > remaining time and even left out some stuff. We were not able to do
even
> > half of the training labs. On the whole a very disappointing experience.
> My
> > company who had paid for my training, sent an letter of complaint to
> Global
> > Knowledge, but they conveniently chose to ignore the letter. No response
> > from them to this day. We sent out another letter.. still no response.
> >
> > Very unprofessional of them.
> >
> > After that experience, my company stopped sending students to Global
> > knowledge and we have made it a policy never to recommend them to any
one.
> > I am sure many of you may have positive things to say about Global
> > Knowledge, but this is what happened to me.
> >
> >
> > ----- Original Message -----
> > From: "J K" <[EMAIL PROTECTED]>
> > To: <[EMAIL PROTECTED]>
> > Sent: Tuesday, October 03, 2000 10:10 PM
> > Subject: Question About Global Knowledge
> >
> >
> > > Hello all,
> > >
> > > A few weeks back their were messages about people that were
disapointed
> > with
> > > their class that they could send an e-mail to their office . Has
anyone
> > had
> > > a bad experience . And if so who did they contact ...
> > >
> > > thanks in advance
> > >
> > > Jim
> > >
> _________________________________________________________________________
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