>
> > >Anthony Kim continued,
>
>> >Intersting thread. I didn't know cisco defined a small business so
>> >strictly. Is that an exam question? :)
>>
>> Historically, commercial data networking started with mainframes
>> interconnected with leased lines. These machines were either in
>> large enterprises or in academic/research institutions. SNA, for
>> example, gave extensive operational control, and needed a
> > considerable staff to support it.
> >
>> I've seen a market research report that said:
>>
>> in 1982, 86% of networking customers could build and support their
>> own networks
>> in 1996, 14% of customers could do so.
>
>I really don't agree with these figures, but anyway...
While I haven't done quantitative surveys, this is consistent with my
experience. There is a shortage of skilled people, with more need
for them (not necessarily saying that organizations will pay for
them).
Believe me, I am much happier to be more concerned these days with
ISPs and carriers, not SMB.
>
>
>
>SMBs go bankrupt with and without technology failure - I'd be interested
>to know if there were statistical correlation.
True statement, and I can't give you a correlation.
>
>Back to the point, is it so either/or? Is it so? SMB without support staff
>or SMB with support staff who are overpriced and underbusy? There's more
>going on in this sector than that, I think.
Very typical. But the trend is certainly to have more predictable,
turnkey solutions**, not roll-your-own. Inelegant but realistic, and
more predictable to a non-IT business
>
>It has been my experience with SMBs, they tend to manage on their own and
>prefer it that way. There will always be the clueless and the clued. Like
>the naked and the dead. But most businesses fall between half-dressed and
>mummified.
Well said.
-------
** it is my contention that vendors offer solvents, not solutions. Only
when the customer problem is dissolved do you have a solution.
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