The worst thing is the run-around with tech support. Everyone likes to say
"We don't support Cisco" to which I say "the router doesn't matter, but you
asked so I told you, I just want your switch configuration info for an end
user." Basically, if you're using the exact configuration and hardware they
support, it's like pulling teeth to get anywhere. I know if I could get to
an end engineer I could actually get the information I need. This morning I
battled through a level 1 and level 2 phone support personnel before the
third person (I believe still at level 2) magically turned up the following
PVCs:
4/0
202/142
107/142
He had no clue what went where, and was uncooperative to get this escalated
further to find out for sure which was the PVC needed at the end user site.
Unfortunately I was not on site, or else I'd have had them hold until I
tried each. When I was able to have the customer try each, none worked.
Cisco TAC isn't able to help until I have the correct PVC information, as
all they can say is that it's incorrect (which I can read from the debugs
just as well).
Tomorrow I'll try 0/33, as someone on the list has suggested has been
mentioned on DSLReports. I'm just frustrated with PBI/ASI's level of
support of late, especially for their lower end products such as ADSL.
Support for FR has been horrid as well, but that seems mainly due to
miscommunication between the local loop and ASI (still ASI's fault as they
should be following up to see that sites are getting installed). Anyway,
I'm ranting and tired so I should stop now ;-p
Any help would be very much appreciated.
--
Jason Roysdon, CCNP+Security/CCDP, MCSE, CNA, Network+, A+
List email: [EMAIL PROTECTED]
Homepage: http://jason.artoo.net/
Cisco resources: http://r2cisco.artoo.net/
""Blair"" <[EMAIL PROTECTED]> wrote in message
014a01c097e8$a0c5d360$e09efea9@remote">news:014a01c097e8$a0c5d360$e09efea9@remote...
> Jason,
>
> You say that "PacBell/ASI is uncooperative at this point and doesn't want
> them taking a cheap solution."
> What have they done to bring you to this conclusion? I'd like to help if
I
> can.
>
> Kind regards,
>
> Randy Blair - CNA, MCP
> Field Engineer, SBC/ASI
>
> ----- Original Message -----
> From: "Jason" <[EMAIL PROTECTED]>
> Newsgroups: groupstudy.cisco
> To: <[EMAIL PROTECTED]>
> Sent: Thursday, February 15, 2001 11:36 PM
> Subject: Re: SBI/PacBell "Basic" ADSL PVCs?
>
>
> > What other suggestions do you have for a large customer with a large
> amount
> > of sites that wants to connect securely, but cheaply in the long run?
> > $39/mo. per site for 384K guaranteed access is all they're seeing right
> now,
> > vs. 128K ISDN for twice as much, and an Access Server at the central
site
> as
> > well, which they wouldn't need so long as they have internet
connectivity
> > (which they do). This current customer is a law enforcement office with
> 30+
> > remote sites and the main site has T3 access to the main county office,
> and
> > from there out to their PBI T3 internet access, and this current
internet
> > access doesn't come from their budget. The biggest problem is that
> > PacBell/ASI is uncooperative at this point and doesn't want them taking
a
> > cheap solution. No doubt they'd rather sell them another T3 at the main
> > site with T1s to all the remote sites. 30 sites at government T1 access
> is
> > around $150 + mileage, and a couple $K for the T3. Do the math, and
even
> > with occasional outages (which are acceptable to this customer), the
cost
> > savings can't be overlooked. Worst case, we'll probably configure a
small
> > access server and external modems off the AUX ports of the 1720s for
> backup
> > dialing (another advantage of having the ADSL WIC so the router actually
> > knows when the link goes down).
> >
> > --
> > Jason Roysdon, CCNP+Security/CCDP, MCSE, CNA, Network+, A+
> > List email: [EMAIL PROTECTED]
> > Homepage: http://jason.artoo.net/
> > Cisco resources: http://r2cisco.artoo.net/
> >
> >
> > ""Scott M. Trieste"" <[EMAIL PROTECTED]> wrote in message
> > 96h13e$bjl$[EMAIL PROTECTED]">news:96h13e$bjl$[EMAIL PROTECTED]...
> > > Why are you wasting your time with ATM over broadband?
> > >
> > > ""Jason"" <[EMAIL PROTECTED]> wrote in message
> > > 96fumt$fi9$[EMAIL PROTECTED]">news:96fumt$fi9$[EMAIL PROTECTED]...
> > > > Here's what I just sent off to PacBell's support team, but I'm sure
> I'll
> > > > have to battle their live tech support personnel to get in touch
with
> an
> > > > engineer who can answer this (if someone else knows, that'd be great
> as
> > my
> > > > ATM knowledge is limited to configuring a few 1417 ADSL CPE
routers):
> > > >
> > > > Up until this point the customer has connected with their Westel
> > Wirespeed
> > > > using the EnterNet 300 software. However, we're moving to a new
> platform
> > > for
> > > > VPN support and security:
> > > >
> > > > I'm configuring a Cisco 1720 router with an ADSL interface card for
a
> > > > customer with Basic ADSL which uses PPPoE. The Cisco 1720 supports
> PPPoE
> > > > authentication, but I first need more ATM info. What PVC information
> > > should
> > > > I configure for the router? I've tried 0/35 & 8/35 (the two standard
> > PVCs
> > > I
> > > > know about for Enhanced ADSL), but neither get me past Layer 2 ATM.
> > > >
> > > > --
> > > >
> > > > As a side note, here's the base config I used on the 1720 and also
on
> an
> > > > 827-4v for my personal static "Enhanced" ADSL connection (no need
for
> > > PPPoE,
> > > > and PVC 0/35 worked):
> > > >
> > > > bridge irb
> > > > !
> > > > !
> > > > !
> > > > interface ATM0
> > > > no ip address
> > > > no ip route-cache
> > > > no ip mroute-cache
> > > > atm vc-per-vp 256
> > > > no atm ilmi-keepalive
> > > > pvc 0/35
> > > > !
> > > > dsl operating-mode auto
> > > > no fair-queue
> > > > bridge-group 1
> > > > !
> > > > interface FastEthernet0
> > > > ip address 192.168.45.172 255.255.255.0
> > > > speed auto
> > > > !
> > > > interface BVI1
> > > > ! I configure a static MAC so that I don't have to wait
> > > > ! for the PBI router's ARP table to
> > > > ! clear out when I change routers
> > > > mac-address 0000.0c85.8f1c
> > > > ip address 63.206.176.162 255.255.255.248
> > > > !
> > > > ip classless
> > > > !
> > > > bridge 1 protocol ieee
> > > > bridge 1 route ip
> > > >
> > > >
> > > > --
> > > > Jason Roysdon, CCNP+Security/CCDP, MCSE, CNA, Network+, A+
> > > > List email: [EMAIL PROTECTED]
> > > > Homepage: http://jason.artoo.net/
> > > > Cisco resources: http://r2cisco.artoo.net/
> > > >
> > > >
> > > >
> > > >
> > > > _________________________________
> > > > FAQ, list archives, and subscription info:
> > > http://www.groupstudy.com/list/cisco.html
> > > > Report misconduct and Nondisclosure violations to
[EMAIL PROTECTED]
> > > >
> > >
> > >
> > > _________________________________
> > > FAQ, list archives, and subscription info:
> > http://www.groupstudy.com/list/cisco.html
> > > Report misconduct and Nondisclosure violations to [EMAIL PROTECTED]
> > >
> >
> >
> > _________________________________
> > FAQ, list archives, and subscription info:
> http://www.groupstudy.com/list/cisco.html
> > Report misconduct and Nondisclosure violations to [EMAIL PROTECTED]
> >
> >
>
> _________________________________
> FAQ, list archives, and subscription info:
http://www.groupstudy.com/list/cisco.html
> Report misconduct and Nondisclosure violations to [EMAIL PROTECTED]
>
_________________________________
FAQ, list archives, and subscription info: http://www.groupstudy.com/list/cisco.html
Report misconduct and Nondisclosure violations to [EMAIL PROTECTED]
