>Not to their credit, we're without this machine for 2-3 weeks while it's >repaired off-site. Were this a Dell, I'd have the PC fixed by a tech, on >site, at worst the next day, with minimal downtime. The PC user, in this >case, is productive. The Mac user is not.
So objective. Compare a real response to a hypothetical and sing the praises of what the hypothetical vendor might have done in some fantasy situation. I have read many happy reports from Mac owners where Apple provided service on the spot at the Apple store or air shipping a fixed machine in 48 hours. We have had recent reports on this List of Dell sending on-site techs who were totally clueless and unable to make even simple repairs. I read recently how Dell dragged their feet on a repair until the warrenty period ran out and then would not compelete the repair. It all depends on the specific situation and the phase of the moon. ************************************************************************ * ==> QUICK LIST-COMMAND REFERENCE - Put the following commands in <== * ==> the body of an email & send 'em to: [EMAIL PROTECTED] <== * Join the list: SUBSCRIBE COMPUTERGUYS-L Your Name * Too much mail? Try Daily Digests command: SET COMPUTERGUYS-L DIGEST * Tired of the List? Unsubscribe command: SIGNOFF COMPUTERGUYS-L * New address? From OLD address send: CHANGE COMPUTERGUYS-L YourNewAddress * Need more help? Send mail to: [EMAIL PROTECTED] ************************************************************************ * List archive at www.mail-archive.com/computerguys-l@listserv.aol.com/ * RSS at www.mail-archive.com/computerguys-l@listserv.aol.com/maillist.xml * Messages bearing the header "X-No-Archive: yes" will not be archived ************************************************************************
