Hello everyone,

Is it possible if we can draw this e-mail chain to a close? Point scoring and constant bickering only encourages more of the same, and it is distressing to read.

When we are angry, we often say and do things in the heat of the moment and this is often the cause of conflicts, and the more we do it, the more we get back. At the end of every e-mail address is a real person we are talking to. If just one person takes the step not to respond negatively, others will follow.

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