I agree, it's friendlier with the same basic message. On Mon, Sep 20, 2021 at 8:25 AM Jan Høydahl <jan....@cominvent.com> wrote: > > +1 > > Jan > > > 20. sep. 2021 kl. 10:32 skrev Adrien Grand <jpou...@gmail.com>: > > > > Hello, > > > > Jira gives the following note when opening an issue: > > > > ``` > > This project has a user mailing list and an IRC channel for support. Please > > ensure that you have discussed your problem using one of those resources > > BEFORE creating this ticket. > > ``` > > > > This can be quite intimidating for someone who has never worked with us > > before, and we don't apply this logic for ourselves, for instance I feel > > free to open JIRAs without discussing them first on IRC or dev@l.a.o. Given > > that we are not seeing much irrelevant traffic on JIRA, I'd like to soften > > the message to something like below: > > > > ``` > > If you are looking for support, or if you are not sure whether the behavior > > that you are observing is expected or not, please discuss your problem on > > the user mailing-list instead before creating a ticket. > > ``` > > > > What do you think? > > > > -- > > Adrien > > > --------------------------------------------------------------------- > To unsubscribe, e-mail: dev-unsubscr...@lucene.apache.org > For additional commands, e-mail: dev-h...@lucene.apache.org >
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