+1

Jan

> 20. sep. 2021 kl. 10:32 skrev Adrien Grand <jpou...@gmail.com>:
> 
> Hello,
> 
> Jira gives the following note when opening an issue:
> 
> ```
> This project has a user mailing list and an IRC channel for support. Please 
> ensure that you have discussed your problem using one of those resources 
> BEFORE creating this ticket.
> ```
> 
> This can be quite intimidating for someone who has never worked with us 
> before, and we don't apply this logic for ourselves, for instance I feel free 
> to open JIRAs without discussing them first on IRC or dev@l.a.o. Given that 
> we are not seeing much irrelevant traffic on JIRA, I'd like to soften the 
> message to something like below:
> 
> ```
> If you are looking for support, or if you are not sure whether the behavior 
> that you are observing is expected or not, please discuss your problem on the 
> user mailing-list instead before creating a ticket.
> ```
> 
> What do you think?
> 
> -- 
> Adrien


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