Hello, Jira gives the following note when opening an issue:
``` This project has a user mailing list and an IRC channel for support. Please ensure that you have discussed your problem using one of those resources BEFORE creating this ticket. ``` This can be quite intimidating for someone who has never worked with us before, and we don't apply this logic for ourselves, for instance I feel free to open JIRAs without discussing them first on IRC or dev@l.a.o. Given that we are not seeing much irrelevant traffic on JIRA, I'd like to soften the message to something like below: ``` If you are looking for support, or if you are not sure whether the behavior that you are observing is expected or not, please discuss your problem on the user mailing-list instead before creating a ticket. ``` What do you think? -- Adrien
