+1. Ideally, the final version could still be several shorter sentences. To avoid needing to be a programmer to parse the deeply nested, if totally logical, structure.
On Mon., Sep. 20, 2021, 4:33 a.m. Adrien Grand, <jpou...@gmail.com> wrote: > Hello, > > Jira gives the following note when opening an issue: > > ``` > This project has a user mailing list and an IRC channel for support. > Please ensure that you have discussed your problem using one of those > resources BEFORE creating this ticket. > ``` > > This can be quite intimidating for someone who has never worked with us > before, and we don't apply this logic for ourselves, for instance I feel > free to open JIRAs without discussing them first on IRC or dev@l.a.o. > Given that we are not seeing much irrelevant traffic on JIRA, I'd like to > soften the message to something like below: > > ``` > If you are looking for support, or if you are not sure whether the > behavior that you are observing is expected or not, please discuss your > problem on the user mailing-list instead before creating a ticket. > ``` > > What do you think? > > -- > Adrien >
