Susan, 

You wrote:
> there's no reason in Outlook or elsewhere, even using the 
> paper/files/folders metaphor, not to allow content to appear in more than 
> one folder--in the paper-centric paradigm people made multiple copies to 
> store in various files/folders, so it's not even a paper-driven problem)

The 'paper" problem (beyond when it's used unnecessarily) is the same as
Windows.  Multiple "copies" really means multiple distinct items that happen
to have the same name.  A change to one means the others are out of date or
must be remembered, found, and replaced.  And the item, unless commented
internally, does not remind you.  Also, deleting one does not delete all.

> (2) allow "labeled emails" to appear, or not appear, in your In Box.

Gmail allows this.

> My other gripe with gmail is around scalability/performance. I've had
> gmail a long time, and not finding it scales very well. A couple of
> thousand emails are archived and in my inbox, and frequently gmail
> crashes after doing a search and trying to open old email, especially
> with attachments.

I haven't had any issues like this.

ph


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