Drop the term "consistency" and replace it with "predictability." Predictability is really what you're after. Consistency helps with predictability, but isn't the only factor. Predictability is a collective of consistency, past experience, previous knowledge, and visual distinction.

Predictability is the true goal, consistency is only one part of predictability. And predictability improves usability.

On Oct 15, 2008, at 9:30 AM, Paul Eisen wrote:

However, more accurately, "consistency" is *as much* about "distinguishing things that have good reason to be distinct" as it is about "making things the same when they have no good reason to be distinct."


Cheers!

Todd Zaki Warfel
President, Design Researcher
Messagefirst | Designing Information. Beautifully.
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