Hi T, I have one more though on this. If she has growl on her system, it might bbe interfering with the braille display getting a signal. Also, I am not familiar with the display but I wonder if it is actually set up correctly but if apple is working with her, they've probably worked through the issues.
She needs to lean on gw a bit. She should write to: [EMAIL PROTECTED] I think that is the address. If she hasn't already tried this, she might want to try setting up a different account and check to see if she can get the display to work in it. This should help to track down the problem. I'm sure she knows that she needs to use a usb cable and that the braille display needs to be set on usb. ----- Original Message ----- From: "Tiffany D" <[EMAIL PROTECTED]> To: "General discussions on all topics relating to the use of Mac OS X by theblind" <[email protected]> Sent: Tuesday, October 28, 2008 4:57 PM Subject: Re: Need Help ASAP with Syncbraille I'm sorry I couldn't get back to you until today but I had to wait for her answer. She says that they installed the necessary update for the device and that the box in universal access was checked. GW Micro isn't getting back to her and Apple ran out of suggestions. I just e-mailed her, but will call if I get a response from here, since she can use a phone. I asked her if I had permission to give her email (offlist) if there's anyone here willing to work with her directly. Alternatively, would someone here be willing to give permission to me to pass your info onto her? She's really freaking out about this and any help would really be appreciated. Thanks, Tiffany and Roxy On 27/10/2008, erik burggraaf <[EMAIL PROTECTED]> wrote: > Hi, > > Did you install the braille add on for the hims/gw products from the > voiceover website? > > Best, > > Erik > erik burggraaf > > Certified Technician > Assistive Computing LTD Support and training > Sales department: 888-828-2445 > Support and Training: 888-255-5194 > Email: [EMAIL PROTECTED] > > Website coming soon > > > > On 27-Oct-08, at 2:30 PM, Tiffany D wrote: > >> Ok guys. my best friend is deafblind and so she can't use VoiceOver >> that well. She recently got a Syncbraille to work with her Macbook >> running Leopard. When she connects it it doesn't recognise the >> display. It says braille display dimmed. She tried connecting other >> usb devices and it works just fine with those. She's also done all >> the updates. How can she fix this problem. Please contact me here or >> at >> MSN: [EMAIL PROTECTED] >> AIM: Tiffanitsa >> Google Talk/e-mail: [EMAIL PROTECTED] >> LJ Talk: Theophania >> Skype: Therebetisa >> >> Thanks, >> Tiffanitsa >> -- >> http://tiffany.yourpassionconsultant.com >> (Adults only. Parties and products for your sentual needs! >> Educational, tasteful and fun!) >> > > > -- http://tiffany.yourpassionconsultant.com (Adults only. Parties and products for your sentual needs! Educational, tasteful and fun!)
