Hi, Fraid it's nt totally surprising gw's not providing support in
this particular case. The sync braille is just about the easiest most
basic braille display you can get. It surprises me the thing doesn't
just fly.
Has this unit ever worked on a windows machine?
Well, I'm not sure how much help I can be as I haven't gotten to use
the sync braille yet, but I work for a distributer here in Toronto.
I'll help via email or over the phone if I can, and possibly try to
bluggen my way in with the reseller card to get support if all else
fails.
Best,
Erik
erik burggraaf
Certified Technician
Assistive Computing LTD Support and training
Sales department: 888-828-2445
Support and Training: 888-255-5194
Email: [EMAIL PROTECTED]
Website coming soon
On 28-Oct-08, at 1:57 PM, Tiffany D wrote:
I'm sorry I couldn't get back to you until today but I had to wait for
her answer. She says that they installed the necessary update for the
device and that the box in universal access was checked. GW Micro
isn't getting back to her and Apple ran out of suggestions. I just
e-mailed her, but will call if I get a response from here, since she
can use a phone. I asked her if I had permission to give her email
(offlist) if there's anyone here willing to work with her directly.
Alternatively, would someone here be willing to give permission to me
to pass your info onto her? She's really freaking out about this and
any help would really be appreciated.
Thanks,
Tiffany and Roxy
On 27/10/2008, erik burggraaf <[EMAIL PROTECTED]> wrote:
Hi,
Did you install the braille add on for the hims/gw products from the
voiceover website?
Best,
Erik
erik burggraaf
Certified Technician
Assistive Computing LTD Support and training
Sales department: 888-828-2445
Support and Training: 888-255-5194
Email: [EMAIL PROTECTED]
Website coming soon
On 27-Oct-08, at 2:30 PM, Tiffany D wrote:
Ok guys. my best friend is deafblind and so she can't use VoiceOver
that well. She recently got a Syncbraille to work with her Macbook
running Leopard. When she connects it it doesn't recognise the
display. It says braille display dimmed. She tried connecting
other
usb devices and it works just fine with those. She's also done all
the updates. How can she fix this problem. Please contact me
here or
at
MSN: [EMAIL PROTECTED]
AIM: Tiffanitsa
Google Talk/e-mail: [EMAIL PROTECTED]
LJ Talk: Theophania
Skype: Therebetisa
Thanks,
Tiffanitsa
--
http://tiffany.yourpassionconsultant.com
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Educational, tasteful and fun!)
--
http://tiffany.yourpassionconsultant.com
(Adults only. Parties and products for your sentual needs!
Educational, tasteful and fun!)
