Hi all, I can assure you we care as much about our European ccTLDs as any of our TLDs; in fact, many of our European ccTLDs are among our most popular products. I realize we've had some .de and .eu issues recently, and apologize for any inconvenience we've caused. Rest assured we've been working hard on resolving any that arise (including the .de manage interface one from earlier this week, which I believe has now been resolved and should be released tomorrow).
Most European registries have their own set of policies, procedures and systems, which can sometimes lead to a miscommunication with support, but we always strive to be on top of any issues (and always want to hear of any you might encounter). Thanks, Adam -- Adam Eisner Product Manager, Domains Tucows Inc. On 29-Mar-07, at 1:47 PM, Bernd Hilmar wrote: > Hello, > > I cannot help you on this issue, but we are also dissapointed > about .eu and .de > domainnames at tucows. The processes for this TLDs are not > implemented well, > e.g. errors in the management interface (owner change, ns update > for .de transfers in the past), transfer problems for .eu domain > names. > > .com .net .org .biz .info processes are working well, but the > European TLDs > processses making problems very often. For me it looks like that the > domain volume is not high enough for this TLDs so Tucows does not care > about them, or is it anything else? I don' know > > Best regards > > Bernd Hilmar > > On 29.03.2007, at 19:35, [EMAIL PROTECTED] wrote: > >> >> Sorry for posting here, but I have serious problems with Tucows >> support. >> I had started > 100 .eu transfers 1 week ago. The transfer did not >> go on for 60, >> I phoned the registry EURID in Belgium, they told me that there >> are problems >> with the organisation field with 60 domains. >> >> So I wrote support that the registry told me, that the registrar >> must send an >> email to the registry = EURID, asking for cancellation of the >> transfer. >> I got replies like 'waiting for the reply of the loosing >> registrar' and others, >> but for .eu the loosing registrar is never asked for that. >> What is necessary is just simply to forward my list of pending >> transfers >> to the registry asking for cancellation. They also know, the there >> is not >> much time left until April 7th. >> >> It seems that support is not really informed about .eu issus, what >> is somehow >> disappointing, because most domains have been registrated on April >> 7th. >> So 7th April is currently the most important date for .eu. >> >> If Tucows will not send out the email to the registry, I will >> loose 60 domains! >> Waiting until the registry will cancel the transfers automatically >> will take to much >> time, there will be not enouph time to resubmit the transfers. >> >> So Tucows, please take care of the issue. It is very simple, I >> have sent the list >> of domains to support, just make a short note and forward the list >> to the registry. >> >> Thank you >> >> Matthias >> >> >> _____________________________________________________________________ >> _ >> __ >> Kostenlos: AOL eMail >> 2 GB Speicherplatz sowie erstklassiger Spam- und eMail Virenschutz. >> Sichern Sie sich Ihre persönliche eMail Adresse noch heute! >> _______________________________________________ >> domains-gen mailing list >> [email protected] >> http://discuss.tucows.com/mailman/listinfo/domains-gen > > _______________________________________________ > domains-gen mailing list > [email protected] > http://discuss.tucows.com/mailman/listinfo/domains-gen _______________________________________________ domains-gen mailing list [email protected] http://discuss.tucows.com/mailman/listinfo/domains-gen
