Salve, Thu, Mar 29, 2007 at 04:56:04PM -0400, Adam Eisner wrote: > Most European registries have their own set of policies, procedures > and systems, which can sometimes lead to a miscommunication with > support, but we always strive to be on top of any issues (and always > want to hear of any you might encounter).
I don't know about .uk or .de, but .it are a very pain...the italian registry needs a fax (just from a month the accept a .pdf with images), often their fax machines doesn't work, often the fax is unreadable, often when readable they compaint about stupid things (ie, unreadable signature...). A month ago they changed everything, and if some process are more easy now, some other are still a pain, and are slooooooow...before (if all went fine) it required a couple of day to register the domain, now they are registering domains required 5/6 days before. Tucows can improve the feeling with customers, ie listening at their request. When a domain is transferred, the italian registry order to the old maintainer to remove the dns zone, but in the transfer form there is no way to write the new dns's, so the old are kept..but the old doesn't work anymore when transferred so you have to start a change procedure, in the change procedure you cannot write the VAT that is required by the new procedures of italian registry. Tucows told me a couple of time to write in the note field about new dns but never followed instructions and kept old dns. How to improve this ? It's easy: in all the form it would be nice to have a field "Any questions ?" that are *really* read and processed :) so I can write "Hey, we need a VAT field here, or I send you all data and you reply me after a couple of day that you need the VAT" :) -- Cordiali saluti, Enrico Cherubini _______________________________________________ domains-gen mailing list [email protected] http://discuss.tucows.com/mailman/listinfo/domains-gen
