Hello Adam, thank you for this information. Outside from our point of view it looks sometimes so, but I agree that european registries have a "own set of policies" and that makes it not easy to work with it.
Bernd On 29.03.2007, at 22:56, Adam Eisner wrote: > > Hi all, > > I can assure you we care as much about our European ccTLDs as any of > our TLDs; in fact, many of our European ccTLDs are among our most > popular products. I realize we've had some .de and .eu issues > recently, and apologize for any inconvenience we've caused. Rest > assured we've been working hard on resolving any that arise > (including the .de manage interface one from earlier this week, which > I believe has now been resolved and should be released tomorrow). > > Most European registries have their own set of policies, procedures > and systems, which can sometimes lead to a miscommunication with > support, but we always strive to be on top of any issues (and always > want to hear of any you might encounter). > > Thanks, > > Adam > > -- > Adam Eisner > Product Manager, Domains > Tucows Inc. > > On 29-Mar-07, at 1:47 PM, Bernd Hilmar wrote: > >> Hello, >> >> I cannot help you on this issue, but we are also dissapointed >> about .eu and .de >> domainnames at tucows. The processes for this TLDs are not >> implemented well, >> e.g. errors in the management interface (owner change, ns update >> for .de transfers in the past), transfer problems for .eu domain >> names. >> >> .com .net .org .biz .info processes are working well, but the >> European TLDs >> processses making problems very often. For me it looks like that the >> domain volume is not high enough for this TLDs so Tucows does not >> care >> about them, or is it anything else? I don' know >> >> Best regards >> >> Bernd Hilmar >> >> On 29.03.2007, at 19:35, [EMAIL PROTECTED] wrote: >> >>> >>> Sorry for posting here, but I have serious problems with Tucows >>> support. >>> I had started > 100 .eu transfers 1 week ago. The transfer did not >>> go on for 60, >>> I phoned the registry EURID in Belgium, they told me that there >>> are problems >>> with the organisation field with 60 domains. >>> >>> So I wrote support that the registry told me, that the registrar >>> must send an >>> email to the registry = EURID, asking for cancellation of the >>> transfer. >>> I got replies like 'waiting for the reply of the loosing >>> registrar' and others, >>> but for .eu the loosing registrar is never asked for that. >>> What is necessary is just simply to forward my list of pending >>> transfers >>> to the registry asking for cancellation. They also know, the there >>> is not >>> much time left until April 7th. >>> >>> It seems that support is not really informed about .eu issus, what >>> is somehow >>> disappointing, because most domains have been registrated on April >>> 7th. >>> So 7th April is currently the most important date for .eu. >>> >>> If Tucows will not send out the email to the registry, I will >>> loose 60 domains! >>> Waiting until the registry will cancel the transfers automatically >>> will take to much >>> time, there will be not enouph time to resubmit the transfers. >>> >>> So Tucows, please take care of the issue. It is very simple, I >>> have sent the list >>> of domains to support, just make a short note and forward the list >>> to the registry. >>> >>> Thank you >>> >>> Matthias >>> >>> >>> ____________________________________________________________________ >>> _ >>> _ >>> __ >>> Kostenlos: AOL eMail >>> 2 GB Speicherplatz sowie erstklassiger Spam- und eMail Virenschutz. >>> Sichern Sie sich Ihre persönliche eMail Adresse noch heute! >>> _______________________________________________ >>> domains-gen mailing list >>> [email protected] >>> http://discuss.tucows.com/mailman/listinfo/domains-gen >> >> _______________________________________________ >> domains-gen mailing list >> [email protected] >> http://discuss.tucows.com/mailman/listinfo/domains-gen > > _______________________________________________ > domains-gen mailing list > [email protected] > http://discuss.tucows.com/mailman/listinfo/domains-gen _______________________________________________ domains-gen mailing list [email protected] http://discuss.tucows.com/mailman/listinfo/domains-gen
