Rachel Walmsley wrote: > On the other hand, we absolutely do not want to get into the business of > providing documentation for other sites, services or software. For one > thing, it's something we have absolutely no control over, and it makes > us look bad if they suddenly change their behaviour and our > documentation stops being right. For another, it creates false > expectations, and people start to ask "but you have information for > Gmail! Why can't you tell me how to do it in Hotmail or Yahoo! mail or > Little Piddling On the Marsh municipal services mail?" and that's > something we absolutely will not do. We don't have the time, the people > or the inclination to document everywhere imaginable, and if we did it > would swamp all the actual relevant documentation.
How about a support Wiki, where users could leave instructions for the things they had got working? It could act as a secondary FAQ. Andy _______________________________________________ dw-discuss mailing list [email protected] http://lists.dwscoalition.org/cgi-bin/mailman/listinfo/dw-discuss
