PauAmma wrote: > > I think for now, 3rd-party-specific stuff can go in stock support > answers as it currently does on LiveJournal. (Which has one that deals > with something gmail, IIRC.)
I don't want to do that, for a couple of reasons. For one, all it does is passes the exact same problem down to tech support and doesn't actually solve anything. For two, I want support and documentation to be as autonomous and independent as is possible. Obviosuly the two will have to work together and support each other, but I see them functioning best as two separate entities cooperating closely, raqther than as two sub-divisions of a greater whole. Ideally, I'd like to aim for a documentation system where everyone could get access to whatever information they need without having to go to tech support. Obviously, that's never going to be possible, partly because some people just don't read, and partly because there will always be unforseen problems. In building up our documentation, I want to do so as if there's nowhere else our users can go to. -- rho _______________________________________________ dw-discuss mailing list [email protected] http://lists.dwscoalition.org/cgi-bin/mailman/listinfo/dw-discuss
