On Mar 3, 2009, at 3:54 PM, Janine Costanzo wrote:

> Anyway, if we want to give people the option of bypassing the Inbox
> for ESN notifications, then it will require a fair amount of work on
> ESN itself.  I know that for LJ, the reasoning was that emails
> sometimes don't make it (are delayed, get lost somewhere, etc.), so
> the Inbox was a requirement so people wouldn't lose anything.  If we
> want to get rid of that requirement for Dreamwidth, we can (with
> development time, of course).  Or maybe we should talk about other
> methods of solving the issue, such as a more robust and organized
> Inbox that doesn't get cluttered/slow when there's a lot of stuff in
> it.
>

That's what I think the best solution is. We have a ticket open for  
bypassing the Inbox for notifs (and just sending to email), but  
several people have brought up problems with that, not the least of  
which is what Janine mentioned: we'd have to do considerable backend  
work on the problem. (Not that we're not unwilling to do that! Just  
that it'd take a hell of a lot of work that could be going  
elsewhere.) With the number of times that email providers would start  
blocking LJ mail, too, having a backup record of comments received is  
helpful -- and the situation isn't likely to be any better on DW; as  
soon as we start getting popular, major mail providers will start  
blocking us (due to a combination of the amount of mail we send out +  
people on the service marking the mail as spam instead of just  
turning off their comment notifications). (Ask me how often Yahoo and  
AOL blocked LJ. Go on, ask.)

Personally, I think that the solution is going to be to make the  
Inbox more usable -- we have a few tickets in for that, too -- such  
as filtering by what entry the comment was in reply to, filtering by  
whether it was a reply to one of your entries vs a comment in someone  
else's journal, etc, plus the ability to mark *all* notifications in  
a given filter as deleted all at once, instead of 15 at a time.

(And, for the record, improving tracking & the inbox is one of the  
things on my roadmap for fourth quarter of '09. Once we get out of  
open beta and into "site functioning normally", we're going to be  
setting milestone goals for every quarter based on what's been  
annoying me and Mark worst lately, what's been annoying y'all worst  
lately (judging by support requests & suggestions), and what  
addresses any problems we see in the site usage statistics, and the  
current half-doneness of the tracking system *really annoys me*.)

--D

-- 
Denise Paolucci
[email protected]
Dreamwidth Studios: Open Source, open expression, open operations.  
Coming soon!

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