I would suggest requesting a 997 on all documents sent to your trading
partner. The 824 is to inform your trading partner of an application
generated error due to faulty data being sent. A 997 will allow proof that
they indeed did receive the document should any questions arise. In my
opinion, it is always good practice to both receive and send 997s.
If you are using the 824 to state that you will not send payment on an
invoice due to errors, I would think it would be very important to make sure
you are receiving 997s. I would also follow up by making sure you are
reconciling all of you 997s. I realize that many trading partners are
concerned with the kilo character cost on sending what they term as
'unnecessary' documents. But in light of the charge back situation which
could occur in this case, it would be well worth it.
Stacy Smith
----- Original Message -----
From: "Debbie Shaver" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Monday, July 10, 2000 11:34 AM
Subject: A 997 response for an 824 Application Advice
> Hi all,
>
> We are planning to use an 824 Application Advice transaction to indicate
to
> our trading partners that an 810 invoice they sent us had problems.
Should
> we request they return us a 997 to indicate they received the 824?? In my
> mind, I'm thinking the 824 is saying we aren't obligated to pay the
invoice
> until the errors are corrected....if we don't verify they received this
> transaction, we could potentially be dinged for a late payment.
>
> Are any of you doing the same thing?? Is the 997 really kind of
> redundant???
>
> Thanks in advance!!!
> Debbie Shaver
> [EMAIL PROTECTED]
> 206.318.8739
>
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