I have come across an unusual situation, at least it is a situation
that I have not come across in the past 10 years of doing this EDI
thing.
I purchased a certain software and upon receiving the software, the
installation instructions for this software was not included. It did
include a LOT of advertising for their other offerings, but nothing
on the installation of the product. I thought this was quite odd
since even extrememly simple programs include some kind of
installation instructions.
I contacted the sales rep on many occasions asking to receive the
installation instructions. When that was refused, I asked the rep to
verify what the current version of this software was supposed to be
so that I could verify that I have received the current version. That
also has been refused.
This is what I have been offered, I can purchase 10 hours of support
so that they can install it for me (what happens when I have system
failure as I did just recently and had to replace my HDD??) or I can
receive a refund for the purchase. I am obviously going to request a
refund, the software is useless to me without being able to install
it.
Has anyone else come across a company that will not provide software
version or installation instructions without paying $2,000 in
unneeded support? Or have I just been spoiled by Sterling Commerce,
Inovis, etc that they actually provide installation instructions as
well as the software version that you have received?
Thanks!!
------------------------------------
...
Please use the following Message Identifiers as your subject prefix: <SALES>,
<JOBS>, <LIST>, <TECH>, <MISC>, <EVENT>, <OFF-TOPIC>
Job postings are welcome, but for job postings or requests for work: <JOBS> IS
REQUIRED in the subject line as a prefix.Yahoo! Groups Links
<*> To visit your group on the web, go to:
http://groups.yahoo.com/group/EDI-L/
<*> Your email settings:
Individual Email | Traditional
<*> To change settings online go to:
http://groups.yahoo.com/group/EDI-L/join
(Yahoo! ID required)
<*> To change settings via email:
mailto:[EMAIL PROTECTED]
mailto:[EMAIL PROTECTED]
<*> To unsubscribe from this group, send an email to:
[EMAIL PROTECTED]
<*> Your use of Yahoo! Groups is subject to:
http://docs.yahoo.com/info/terms/
