Laurie, It would be very beneficial to all of us on this list if we
knew what the software was. I've never encountered that type of
situation in 10 years of EDI consulting.
Dave Records
Records Consulting, LLC
Grand Rapids, MI
Email: [EMAIL PROTECTED]
On Aug 20, 2008, at 8:19 AM, Laurie Englehart wrote:
> I have come across an unusual situation, at least it is a situation
> that I have not come across in the past 10 years of doing this EDI
> thing.
>
> I purchased a certain software and upon receiving the software, the
> installation instructions for this software was not included. It did
> include a LOT of advertising for their other offerings, but nothing
> on the installation of the product. I thought this was quite odd
> since even extrememly simple programs include some kind of
> installation instructions.
> I contacted the sales rep on many occasions asking to receive the
> installation instructions. When that was refused, I asked the rep to
> verify what the current version of this software was supposed to be
> so that I could verify that I have received the current version. That
> also has been refused.
>
> This is what I have been offered, I can purchase 10 hours of support
> so that they can install it for me (what happens when I have system
> failure as I did just recently and had to replace my HDD??) or I can
> receive a refund for the purchase. I am obviously going to request a
> refund, the software is useless to me without being able to install
> it.
>
> Has anyone else come across a company that will not provide software
> version or installation instructions without paying $2,000 in
> unneeded support? Or have I just been spoiled by Sterling Commerce,
> Inovis, etc that they actually provide installation instructions as
> well as the software version that you have received?
>
> Thanks!!
>
>
>
[Non-text portions of this message have been removed]
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